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Dr Shreya Modi

a week ago

Extremely disappointed with Parfait's customer service and return policy. I ordered two bras (Order #9218) during a sale, choosing my usual size — but both items fit completely differently and were not wearable. Despite this, they refused to allow a return or even an exchange, citing a "no returns during sale" policy, which is inconsistent because I’ve returned sale items before. What’s worse is the customer support experience — they only replied after 34 emails. As a loyal customer, this has been exhausting and frustrating. I even placed a new order with the corrected size, hoping that would show good faith — yet still, they refused to help. For a premium brand, this kind of rigid policy and unresponsive support is unacceptable. At the very least, exchanges for size issues should be allowed. I hope Parfait seriously reconsiders how it handles returns, especially for repeat customers.

C Pereira

a month ago

Hello, this is regarding my order #8759, I ordered 2 bras just 1 got shipped. I reached out to the customer support on 22nd May I haven't received any response yet. Kindly respond ASAP.

Dipanita Naik

They didn't refund my money or sent me the exchanged product in my new addresss which was in a different town.

Veerta Chaudhary

Worse service. Wanted to exchange due to size issue but customer is not at all a priority. Never recommend this brand. customer care is pathetic.

Manorma Pandita

3 months ago

Absolutely in love with their collection and their quality!

Gagandeep Kaur

Mandeep Kaur

I loved the quality of the lingerie. The bras are super comfortable and fits true to size. Thx Parfait

Mamta Murjani

Loved the fabric feels soft and perfect sizes

Raushan Kumar Gupta

a year ago

Shagun Sharma

2 years ago

I ordered bra yesterday and done payment via Google pay but it’s not showing on my orders in my account . I didn’t get any text message or email about my order and money is also deducted from My account I am Trying to reach parfait team But all in vain no one is responding