Extremely disappointed with Parfait's customer service and return policy. I ordered two bras (Order #9218) during a sale, choosing my usual size — but both items fit completely differently and were not wearable. Despite this, they refused to allow a return or even an exchange, citing a "no returns during sale" policy, which is inconsistent because I’ve returned sale items before.
What’s worse is the customer support experience — they only replied after 34 emails. As a loyal customer, this has been exhausting and frustrating. I even placed a new order with the corrected size, hoping that would show good faith — yet still, they refused to help.
For a premium brand, this kind of rigid policy and unresponsive support is unacceptable. At the very least, exchanges for size issues should be allowed. I hope Parfait seriously reconsiders how it handles returns, especially for repeat customers.
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C Pereira
a month ago
Hello, this is regarding my order #8759, I ordered 2 bras just 1 got shipped. I reached out to the customer support on 22nd May I haven't received any response yet. Kindly respond ASAP.
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Dipanita Naik
a month ago
They didn't refund my money or sent me the exchanged product in my new addresss which was in a different town.
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Veerta Chaudhary
a month ago
Worse service. Wanted to exchange due to size issue but customer is not at all a priority. Never recommend this brand. customer care is pathetic.
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Manorma Pandita
3 months ago
Absolutely in love with their collection and their quality!
Gagandeep Kaur
3 months ago
Mandeep Kaur
3 months ago
I loved the quality of the lingerie. The bras are super comfortable and fits true to size. Thx Parfait
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Mamta Murjani
3 months ago
Loved the fabric feels soft and perfect sizes
Raushan Kumar Gupta
a year ago
Shagun Sharma
2 years ago
I ordered bra yesterday and done payment via Google pay but it’s not showing on my orders in my account . I didn’t get any text message or email about my order and money is also deducted from
My account I am
Trying to reach parfait team
But all in vain no one is responding
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